For the task I charged you with - facilitating an anxiety-free build-up to the holiday, journey and arrival - I am pleased to report that I followed instructions to the letter and you scored 100%. Ifanything, I was a bit too relaxed! I have known Richard for some time and find him very professional and caring. He is very easy to talk to and will listen to what you have to say when I have to go to see him he is friendly and chatty and just a very nice man doing an excellent job.
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